What is the Difference Between Repair and Replace?

Repair or Replace – which is it and why does it matter? We get so many questions every day. A big one is what is the difference between repair and replace?  It’s a great question with an equally great answer. The Windshield Replacement:  When you have a crack that is longer than a dollar bill…

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Top 5 Questions to Ask an Auto Glass Shop

This is our top five list of questions we recommend you ask any auto glass repair shop you use, including Adventure Auto Glass! We’ve given our answers to each question below. 1. Why won’t the auto glass shop set an exact time for my mobile appointment? We don’t set an exact time because the previous…

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We Need Your VIN (Vehicle Identification Number)

Is it safe to share your VIN – Vehicle Identification Number? As Americans, we hold a certain level of secrecy around personal identifying numbers. We shroud our Social Security number in secrecy, hold tight to our credit card numbers, and even blur out license plates in pictures. To what effect? In addition to the obvious…

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And Where Are My Keys? Locked Inside. . . .Taunting Me

We have all been there. The hair on the back of your neck goes up.  You get that chill up your spine. The sweat starts on your scalp and your upper lip.  Locked inside. . my keys. .taunting me from my seat.    How could I be so careless? How could I do this to…

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Auto Glass Problems. . . We Get It.

Auto Glass Replacement Problems are Unfortunate but Fixable Do You Have Auto Glass Replacement Problems? The auto glass industry is unregulated.  What does that mean?  The quick and dirty answer is this; no regulation means that anyone can cut into your car.  ANYONE. Here are a few things you might run into when you need…

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Trifecta of “Possible” Auto Glass Scams – You Need to Know!

Auto Glass Scams:  Buyer Beware We have had several customers ask us lately about that phone call they are getting.  Have you gotten it?  “Hi!  It’s time for your FREE windshield!”  They call every 3 months or so…..yeah, you know the one.  Is this really true?  A FREE windshield?  No.  If you have insurance, they…

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Our Industry is Unregulated. Know Your Installer

What Does Unregulated Mean For You – the Consumer? Our industry is unregulated! Protect yourself and know your installer when getting your windshield replaced.  What does this mean for you? It means, literally, anyone can cut into your car.  Whether the installer has one minute or 20 years of experience.  It’s important to know your…

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How to Market a Boring Industry

Car Windshield

The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. Marketing opportunities are limited! While other industries offer a wide range of services and products, the auto glass industry is narrow. There is one type of glass for each…

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Why Customer Service is so Important

Dave Standing next to the Adventure Auto Glass van

No matter what anyone says, customers are the life-matter of every business, small or large. This sounds like a simple concept, like common sense. Yet if you look around at many businesses, you will find a massive lack of adequate customer service. Beyond a Simple Welcome It is very easy to underestimate the complexity of…

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DIY Windshield Defrosting Spray

Do it yourself defrosting spray: It is finally cold enough in Arizona for that early morning frost to for on our windshields. As pretty as it may look, it is quite a nuisance when we need to go to work. It is especially inconvenient when your windshield wipers are stuck to the glass too, preventing…

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