Trifecta of “Possible” Auto Glass Scams – You Need to Know!

Auto Glass Scams:  Buyer Beware We have had several customers ask us lately about that phone call they are getting.  Have you gotten it?  “Hi!  It’s time for your FREE windshield!”  They call every 3 months or so…..yeah, you know the one.  Is this really true?  A FREE windshield?  No.  If you have insurance, they…

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Our Industry is Unregulated. Know Your Installer

What Does Unregulated Mean For You – the Consumer? Our industry is unregulated! Protect yourself and know your installer when getting your windshield replaced.  What does this mean for you? It means, literally, anyone can cut into your car.  Whether the installer has one minute or 20 years of experience.  It’s important to know your…

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How to Market a Boring Industry

Car Windshield

The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. Marketing opportunities are limited! While other industries offer a wide range of services and products, the auto glass industry is narrow. There is one type of glass for each…

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Why Customer Service is so Important

Dave Standing next to the Adventure Auto Glass van

No matter what anyone says, customers are the life-matter of every business, small or large. This sounds like a simple concept, like common sense. Yet if you look around at many businesses, you will find a massive lack of adequate customer service. Beyond a Simple Welcome It is very easy to underestimate the complexity of…

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DIY Windshield Defrosting Spray

Do it yourself defrosting spray: It is finally cold enough in Arizona for that early morning frost to for on our windshields. As pretty as it may look, it is quite a nuisance when we need to go to work. It is especially inconvenient when your windshield wipers are stuck to the glass too, preventing…

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How to Prevent Your Windshield Chip from Cracking

red toy vw bug in snow

At long last, Arizona is cooling down again. Temperatures are dipping well below freezing at night and hardly reach into the 50s during the day. Of course, I speak of Northern Arizona, Phoenix never really gets cold, and don’t let anyone tell you otherwise. As for those of us in the mountains of AZ, there…

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Why Windshield Chips Spread in the Winter

shattered glass

As cold temperatures set in, we remind ourselves of the wonderful problem that plagues our windshields, the chip. If you’re a frequent reader of our blogs, you may be familiar with what a chip repair is and why it can turn into a crack. If not, buckle up and get ready to learn! A windshield…

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Locked Out? Break Your Window

man holding out a pair of keys

We have all been there. The keys are on the seat and the door is locked. How did this happen? How could I be so careless? How could I do this to my poor iced coffee still in the cupholder? A tragic story, but we are here to help you out. Every car owner has…

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The Four Types of ADAS

top view of car on road

Many modern vehicles are equipped with some form of ADAS which includes a range of driver assistance features such as lane departure warnings or automatic emergency braking. What you might not know, is that there are four different types of ADAS, all of which require recalibration after a windshield replacement. Adaptive These systems change and…

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Exploding Car Windows??

shattered glass

Occasionally we have customers come to us with shattered windows, saying the glass either exploded while they were driving or that they came out to a shattered window. Their initial thoughts are usually that someone shot the glass (yes, with a gun) or that some pesky neighbor kid must have broken the glass with a…

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