Our Industry is Unregulated. Know Your Installer

What Does Unregulated Mean For You – the Consumer? The auto glass industry is unregulated.  What does this mean for you? It means, literally, anyone can cut into your car.  Whether the installer has one minute or 20 years of experience.  It’s important to know your installer so you know who is cutting into your…

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How to Market a Boring Industry

Car Windshield

The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. Marketing opportunities are limited! While other industries offer a wide range of services and products, the auto glass industry is narrow. There is one type of glass for each…

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Why Customer Service is so Important

Dave Standing next to the Adventure Auto Glass van

No matter what anyone says, customers are the life-matter of every business, small or large. This sounds like a simple concept, like common sense. Yet if you look around at many businesses, you will find a massive lack of adequate customer service. Beyond a Simple Welcome It is very easy to underestimate the complexity of…

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How to Prevent Your Windshield Chip from Cracking

red toy vw bug in snow

At long last, Arizona is cooling down again. Temperatures are dipping well below freezing at night and hardly reach into the 50s during the day. Of course, I speak of Northern Arizona, Phoenix never really gets cold, and don’t let anyone tell you otherwise. As for those of us in the mountains of AZ, there…

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Exploding Car Windows??

shattered glass

Occasionally we have customers come to us with shattered windows, saying the glass either exploded while they were driving or that they came out to a shattered window. Their initial thoughts are usually that someone shot the glass (yes, with a gun) or that some pesky neighbor kid must have broken the glass with a…

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Can You Share Your VIN?

the word security typed out on a computer screen

Is it safe to share your VIN – Vehicle Identification Number? As Americans, we hold a certain level of secrecy around personal identifying numbers. We shroud our Social Security number in secrecy, hold tight to our credit card numbers, and even blur out license plates in pictures. To what effect? In addition to the obvious…

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How to Remove Sap from Your Windshield

Sap Dripping from a branch with pine needles

Forewarning!!! These recommendations are ONLY for removing tar from GLASS!! Some of these methods are safe for glass but could damage paint, so be careful! No matter where you are in the country, you’ve likely parked your vehicle under a tree for a little extra shade. Little did you know that tree decided to rain…

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A Guide to the VIN

Graphic explaining a VIN

Likely having had your windshield replaced before, there are probably terms you’ve heard auto glass techs use. Perhaps you’ve even been asked for the VIN on your windshield or piece of glass. We’re guessing you have and that you have no idea where to find it or even what a VIN is. That’s perfectly fine.…

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Top 5 Questions to Ask an Auto Glass Shop

Dave doing a chip repair on a customer's car.

This is our top five list of questions we recommend you ask any auto glass repair shop you use, including Adventure Auto Glass! We’ve given our answers to each question below. 1. Why won’t the auto glass shop set an exact time for my mobile appointment? We don’t set an exact time because the previous…

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OEM, Simplified

Dave is fixing a windshield at our shop.

The differences between types of auto glass can be confusing or hard to remember, so here it is plain and simple: the difference between Dealer, OEM, and Non-OEM auto glass. Dealer This glass is what comes originally with your vehicle. It is the glass that is in the car at the dealer with the original…

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