Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly impossible to live without having…

Read More

The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. While other industries offer a wide range of services and products, that just doesn’t exist for the auto glass industry. There is one type of glass for each vehicle…

Read More

As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

Read More

The Incident Recently, I had a rather horrific experience with customer service the other day. I was waiting in a doctor’s office for someone to finish their appointment, I was the chauffeur, when an elderly woman came in. Keep in mind the area which I live is predominantly elderly, so she was not an unordinary…

Read More

American businesses are fairly unique in that, for the most part, operate inside the U.S. Many of them do operate and trade with foreign countries, but their headquarters are usually inside the U.S. and small businesses typically never have to deal with foreign nations ever. This sounds not necessarily bad, but it’s not necessarily great…

Read More

It’s difficult to be positive. In the times we live in and the events that are happening around us, it is hard to look at the glass half full. Not only that but it’s so easy to see the negative in anything. With people in the world starving, homeless, enslaved, dying, struggling through the wreckage…

Read More

When it comes to running a business, selling a product, or providing a service, there is one single aspect that can build a company up to riches, or cause it to crumble under its own faults. Customer service is one of the most important, if not the most important aspect of any business. If you…

Read More