The Incident Recently, I had a rather horrific experience with customer service the other day. I was waiting in a doctor’s office for someone to finish their appointment, I was the chauffeur, when an elderly woman came in. Keep in mind the area which I live is predominantly elderly, so she was not an unordinary…

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And my passion for customer service is off the hook. People have described me as passionate. I think they are trying to say I’m a little over emotional, spastic and sometimes a little annoying . . . .that’s okay. I’ve lived with me for a long time now and I get me. It’s this “passion”…

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