Posts Tagged ‘customer’
Auto Glass and My Insurance
What does my insurance cover? We often get questions about what auto insurance covers in a glass repair or replacement? Does it just cover the glass or the parts too? Is labor covered? What about other glass on the car besides the windshield? While I would LOVE to be able to answer these questions for…
Read More2020
Happy New Year! 2020 is off and rolling with so much going on, good and bad. However, we are not going to focus on what’s already wrong. Instead, let us focus on what is going well and perhaps how to solve what we would like to change. Essentially, this is our top 5 New Year’s…
Read MoreTrust Us
Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…
Read MoreThe Craziest Stuff We’ve Heard
After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations have been omitted for the sake…
Read MoreThe Woes and Wearies of Customer Service
Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly impossible to live without having…
Read MoreCalibration Calamity – Part 2
As I mentioned in Calibration Calamity Part 1, camera calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras recalibrated after a windshield replacement. Two Types of Recalibration Dynamic – this process has the vehicle drive at a set…
Read MoreCalibration Calamity – Part 1
More and more driver assist technology is being introduced into new vehicles. From surround view cameras to auto breaking, these features introduce new opportunities and problems to face. When it comes to auto glass and windshield replacements, these present an additional obstacle to work around. For this tech to work, cameras and motion sensors are…
Read MoreDIY Headlight Cleaning
Headlights are notorious for developing that cloudy film. Most of us don’t know what to do when it happens or even why it happens, but that’s what we’re here to tell you. The cloudy film that plagues your headlights can be explained by simple oxidation. Plastic, when exposed to the elements day in and day…
Read MoreA Gentle Reminder about Replacement Times
The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an auto glass replacement takes one hour to perform and one hour to cure – in…
Read MoreChip Repairs – What you need to know!
This is a short update to our previous blogs about chip repairs and a little reminder of what we can and cannot guarantee. As you may or may not know, repairs are only ever an attempt at fixing a chip in your windshield. It does not guarantee that the chip won’t crack out nor does…
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