Prescott Quad Cities:
928-775-9898

Sedona/VOC:
928-282-5788

Cottonwood/Verde Valley:
928-634-2776

Prescott Quad Cities:
928-775-9898

Sedona/VOC:
928-282-5788

Cottonwood/Verde Valley:
928-634-2776

Posts Tagged ‘customer’

Calibration Calamity – Part 2

As I mentioned in Calibration Calamity Part 1, camera calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras recalibrated after a windshield replacement. Two Types of Recalibration Dynamic – this process has the vehicle drive at a set…

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Calibration Calamity – Part 1

More and more driver assist technology is being introduced into new vehicles. From surround view cameras to auto breaking, these features introduce new opportunities and problems to face. When it comes to auto glass and windshield replacements, these present an additional obstacle to work around. For this tech to work, cameras and motion sensors are…

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DIY Headlight Cleaning

Headlights are notorious for developing that cloudy film. Most of us don’t know what to do when it happens or even why it happens, but that’s what we’re here to tell you. The cloudy film that plagues your headlights can be explained by simple oxidation. Plastic, when exposed to the elements day in and day…

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A Gentle Reminder about Replacement Times

The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an auto glass replacement takes one hour to perform and one hour to cure – in…

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Chip Repairs – What you need to know!

This is a short update to our previous blogs about chip repairs and a little reminder of what we can and cannot guarantee. As you may or may not know, repairs are only ever an attempt at fixing a chip in your windshield. It does not guarantee that the chip won’t crack out nor does…

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A Little Patience Goes a Long Way

Why suddenly a blog about patience? Due to our recent and rather dramatic snowfall here in sunny Arizona, we have had to reschedule quite a few appointments. It is not the fault of any individual, after all, no one could leave their home for two days. Regardless, it has still caused quite the stir. We…

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Customer Service Problems

As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

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The Chip Marathon

*ring ring* Hello? “Hi, is your chip running?” *click*   You can’t see me, but I am taking a bow for that highly intellectual joke re-write. Thank you, I am here all year! Anyways…… Chips. We’ve mentioned them a few times here before. I’m sure there are a couple of old ‘Chip’ blogs laying around…

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Your Car and Freezing

  Winter time introduces an entirely new variety of issues for car owners. The colder the temperature becomes, the more difficult it is for your engine to start functioning. Metal, rubber, and liquids that are all essential to the startup of an engine become stiff, brittle, and even frozen during the winter months. This might…

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How We Get Our Glass

  Have you ever considered how exactly we auto glass shops select and receive windshields? How do we know which one will fit and how do we go about getting it? If my intuition is correct, none of you have ever thought about these things, but I don’t blame you. Like many services we employ,…

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