Skip to content

Prescott Quad Cities:
928-775-9898

Sedona/VOC:
928-282-5788

Cottonwood/Verde Valley:
928-634-2776

Prescott Quad Cities:
928-775-9898

Sedona/VOC:
928-282-5788

Cottonwood/Verde Valley:
928-634-2776

Posts Tagged ‘customer’

Trust Us

Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…

Read More

The Craziest Stuff We’ve Heard

After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations have been omitted for the sake…

Read More

The Woes and Wearies of Customer Service

Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly impossible to live without having…

Read More

Calibration Calamity – Part 2

As I mentioned in Calibration Calamity Part 1, camera calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras recalibrated after a windshield replacement. Two Types of Recalibration Dynamic – this process has the vehicle drive at a set…

Read More

Calibration Calamity – Part 1

More and more driver assist technology is being introduced into new vehicles. From surround view cameras to auto breaking, these features introduce new opportunities and problems to face. When it comes to auto glass and windshield replacements, these present an additional obstacle to work around. For this tech to work, cameras and motion sensors are…

Read More

DIY Headlight Cleaning

Headlights are notorious for developing that cloudy film. Most of us don’t know what to do when it happens or even why it happens, but that’s what we’re here to tell you. The cloudy film that plagues your headlights can be explained by simple oxidation. Plastic, when exposed to the elements day in and day…

Read More

A Gentle Reminder about Replacement Times

The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an auto glass replacement takes one hour to perform and one hour to cure – in…

Read More

Chip Repairs – What you need to know!

This is a short update to our previous blogs about chip repairs and a little reminder of what we can and cannot guarantee. As you may or may not know, repairs are only ever an attempt at fixing a chip in your windshield. It does not guarantee that the chip won’t crack out nor does…

Read More

A Little Patience Goes a Long Way

Why suddenly a blog about patience? Due to our recent and rather dramatic snowfall here in sunny Arizona, we have had to reschedule quite a few appointments. It is not the fault of any individual, after all, no one could leave their home for two days. Regardless, it has still caused quite the stir. We…

Read More

Customer Service Problems

As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

Read More