Posts Tagged ‘customer’
Our Industry is Unregulated. Know Your Installer
What Does Unregulated Mean For You – the Consumer? The auto glass industry is unregulated. What does this mean for you? It means, literally, anyone can cut into your car. Whether the installer has one minute or 20 years of experience. It’s important to know your installer so you know who is cutting into your…
Read MoreWhy Customer Service is so Important
No matter what anyone says, customers are the life-matter of every business, small or large. This sounds like a simple concept, like common sense. Yet if you look around at many businesses, you will find a massive lack of adequate customer service. Beyond a Simple Welcome It is very easy to underestimate the complexity of…
Read MoreExploding Car Windows??
Occasionally we have customers come to us with shattered windows, saying the glass either exploded while they were driving or that they came out to a shattered window. Their initial thoughts are usually that someone shot the glass (yes, with a gun) or that some pesky neighbor kid must have broken the glass with a…
Read MoreCan You Share Your VIN?
Is it safe to share your VIN – Vehicle Identification Number? As Americans, we hold a certain level of secrecy around personal identifying numbers. We shroud our Social Security number in secrecy, hold tight to our credit card numbers, and even blur out license plates in pictures. To what effect? In addition to the obvious…
Read MoreA Guide to the VIN
Likely having had your windshield replaced before, there are probably terms you’ve heard auto glass techs use. Perhaps you’ve even been asked for the VIN on your windshield or piece of glass. We’re guessing you have and that you have no idea where to find it or even what a VIN is. That’s perfectly fine.…
Read MoreTop 5 Questions to Ask an Auto Glass Shop
This is our top five list of questions we recommend you ask any auto glass repair shop you use, including Adventure Auto Glass! We’ve given our answers to each question below. 1. Why won’t the auto glass shop set an exact time for my mobile appointment? We don’t set an exact time because the previous…
Read MoreOEM, Simplified
The differences between types of auto glass can be confusing or hard to remember, so here it is plain and simple: the difference between Dealer, OEM, and Non-OEM auto glass. Dealer This glass is what comes originally with your vehicle. It is the glass that is in the car at the dealer with the original…
Read MoreThe Auto Glass Bug
What is a bug? Why would we be asking such a simple question? We all know what bugs are, they are the creepy crawlies that annoy us outside in the summer and irritate us inside in the winter. Plus, they make a mess on our windshields driving down the highway! I’m not talking about that…
Read MoreOur Promotion
Occasionally we are asked if we have promotional deals, such as money back or a percent off. As a matter of fact, we do have a promotional deal called Adventure with Animals! What is Adventure with Animals? Through this deal, we will give $$ to any animal organization of your choosing in your name! That…
Read MoreBefore You Schedule
Before You Schedule, Here Are Things You Need To Know We love to help our customers in any way we can, so we thought you might want to know what information to have handy before calling for a quote or to schedule an appointment. Vehicle Type We sometimes need more than the Year, Make,…
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