broken windshield

As an auto glass shop, it’s only natural that we regularly discuss repair and replacing your windshield and auto glass. It is what we do every day! Since we never talk about breaking your windshield on purpose, is there ever a reason to? Yes! There is. That is right folks, an auto glass repair shop…

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Owner/Technician Dave replacing windshield

What Does My Insurance Cover? We often get questions about what windshield repair insurance covers in a glass repair or replacement. Does it just cover the glass or the parts too? Is labor covered? What about other glass in the car? While I would LOVE to be able to answer these questions for you, it…

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Happy New Year orange background with white text that reads "2020"

Happy New Year! 2020 is off and rolling with so much going on, good and bad. However, we are not going to focus on what’s already wrong. Instead, let us focus on what is going well and perhaps how to solve what we would like to change. Essentially, this is our top 5 New Year’s…

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Installer Dave repairing a chip

Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…

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Customer Looking Confused at her Computer

  Customers Say the Craziest Things! After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations…

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Black Business Telephone used for Customer Service

The Era of Customer Service Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly…

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woman using re-calibration while driving her car looking out her windshield

As I mentioned in Calibration Calamity Part 1, windshield re-calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras re-calibrated after a windshield replacement. Two Types of Re-calibration Dynamic – this process has the vehicle drive at a set…

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ADAS windshield with man driving into sunset

Windshield Calibration and  Your Car Driver-assist technology is continuously being introduced in new vehicles. From surround-view cameras to auto-braking, these features introduce new opportunities and problems to face. Windshield Calibration is here now and here to stay. These present an additional obstacle to work around with auto glass replacement. For this tech to work, cameras…

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vehicle headlight (2)

Headlights are notorious for developing that cloudy film. Most of us don’t know what to do when it happens or even why it happens, but that’s what we’re here to tell you. The cloudy film that plagues your headlights can be explained by simple oxidation. Plastic, when exposed to the elements day in and day…

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Replacement Times; What you Should Know The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an windshield replacement takes one hour to perform and one…

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