Auto Glass Steering

Auto Glass Steering Affects You – Learn How Here   Auto glass steering happens when you call the third-party administrator who is hired by your insurance company and they either do not give you a choice or just assign you a shop to take care of your vehicle. Scare tactics are used in order to…

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Our Industry is Unregulated. Know Your Installer

What Does Unregulated Mean For You – the Consumer? Our industry is unregulated! Protect yourself and know your installer when getting your windshield replaced.  What does this mean for you? It means, literally, anyone can cut into your car.  Whether the installer has one minute or 20 years of experience.  It’s important to know your…

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Why Customer Service is so Important

Dave Standing next to the Adventure Auto Glass van

No matter what anyone says, customers are the life-matter of every business, small or large. This sounds like a simple concept, like common sense. Yet if you look around at many businesses, you will find a massive lack of adequate customer service. Beyond a Simple Welcome It is very easy to underestimate the complexity of…

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Can You Share Your VIN?

the word security typed out on a computer screen

Is it safe to share your VIN – Vehicle Identification Number? As Americans, we hold a certain level of secrecy around personal identifying numbers. We shroud our Social Security number in secrecy, hold tight to our credit card numbers, and even blur out license plates in pictures. To what effect? In addition to the obvious…

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A Guide to the VIN

Graphic explaining a VIN

Likely having had your windshield replaced before, there are probably terms you’ve heard auto glass techs use. Perhaps you’ve even been asked for the VIN on your windshield or piece of glass. We’re guessing you have and that you have no idea where to find it or even what a VIN is. That’s perfectly fine.…

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Our Promotion

Cloe the Dog

Occasionally we are asked if we have promotional deals, such as money back or a percent off. As a matter of fact, we do have a promotional deal called Adventure with Animals! What is Adventure with Animals? Through this deal, we will give $$ to any animal organization of your choosing in your name! That…

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We Have Moved!

we moved

Yup! You read that right; we moved! Although we loved our Florentine location, we moved on to greener pastures. I am sure you all have questions and I am here to answer them as best as I can. Let’s get started! When? We’ve already moved! Come visit us at our new location! Where? We are…

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Trust Us

Installer Dave repairing a chip

Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…

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The Craziest Stuff We’ve Heard

Customer Looking Confused at her Computer

  Customers Say the Craziest Things! After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations…

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Marketing the Mundane

The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. While other industries offer a wide range of services and products, that just doesn’t exist for the auto glass industry. There is one type of glass for each vehicle…

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