Owner/Technician Dave replacing windshield

What does my insurance cover? We often get questions about what auto insurance covers in a glass repair or replacement? Does it just cover the glass or the parts too? Is labor covered? What about other glass on the car besides the windshield? While I would LOVE to be able to answer these questions for…

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Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…

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After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations have been omitted for the sake…

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It’s been a long, relaxing summer but school is starting up again soon. Whether that means college or high school, your vehicle deserves some extra attention before getting back into that routine. What to Check Tires For the sake of space, checking your tires includes but is not limited to your tread, pressure, and brakes.…

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Ever wonder when or how to check your tire pressure or tread? Yeah, most people probably don’t but now is the perfect time to start! After all, tire pressure and tread are essential to safe and economic driving. Tread Checking tire tread thickness is easier than you may think. All you need is a penny!…

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As I mentioned in Calibration Calamity Part 1, camera calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras recalibrated after a windshield replacement. Two Types of Recalibration Dynamic – this process has the vehicle drive at a set…

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More and more driver assist technology is being introduced into new vehicles. From surround view cameras to auto breaking, these features introduce new opportunities and problems to face. When it comes to auto glass and windshield replacements, these present an additional obstacle to work around. For this tech to work, cameras and motion sensors are…

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The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an auto glass replacement takes one hour to perform and one hour to cure – in…

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This is a short update to our previous blogs about chip repairs and a little reminder of what we can and cannot guarantee. As you may or may not know, repairs are only ever an attempt at fixing a chip in your windshield. It does not guarantee that the chip won’t crack out nor does…

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As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

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