Posts Tagged ‘service’
Extreme Temperatures – Chips into Cracks Part 2
Have you ever put a piping hot glass pan into the sink and run cold water over it? If you’re like me, that’s happened too many times. This can happen to your windshield; not in the exact same way, but very similarly, especially in a hot state like Arizona. Heat expands materials, like the ones…
Read MoreExtreme Temperatures
Chips into Cracks Part 1 Have you ever put a glass mug of hot water in the freezer? I have, and it’s not fun. But that’s not what we’re interested in; what happens to the glass after it’s one extreme temperature and is exposed to the opposite extreme temperature? It cracks. This is essentially…
Read MoreWhat is the Difference Between Laminated and Tempered Auto Glass
Why is the glass in your car different from the glass in your house or even the glass holding your drink? Laminated vs. Tempered There are a few different components that dictate which type of glass goes where, and I’m here to answer any questions you may have or tell you some interesting information you…
Read MoreMy Passion for Customer Service
And my passion for customer service is off the hook. People have described me as passionate. I think they are trying to say I’m a little over emotional, spastic and sometimes a little annoying . . . .that’s okay. I’ve lived with me for a long time now and I get me. It’s this “passion”…
Read MoreWHAT GOES INTO A QUOTE FOR AN AUTO GLASS CLAIM
Adventure Auto Glass has signed contractual agreements with multiple insurance companies regarding set pricing for insured motorists for all auto glass claims. We are, what is considered, a preferred or “in-network” affiliate. All insurance pricing is negotiated at the corporate levels. If you do not have insurance coverage, we are happy to give you a…
Read MoreAll Chips Are Not Created (or Repaired) Equally.
The largest misconception regarding chips is that they will disappear once repair has been done on the chip. The sole purpose of a rock chip repair is to maintain the structural integrity of the windshield. Any aesthetic improvements are considered a bonus. A windshield is considered broken once it has a rock chip in it.…
Read MoreWhat Assumptions Do Your Customers Have About Your Industry?
I want you to think about where you work. There are those odd things that happen only in your industry. You know what I am talking about. Those things that you wish ALL customers knew and understood. That little thing that if only they knew and understood because the ALL JUST DON’T GET IT. Why…
Read MoreAttention To Detail is Job One!
Why You Want Dave to Work on Your Car! Dave has a following because of his eye for detail. He treats each car as if it were his own. Dave does not do shortcuts. Dave installs each piece of glass to the industry standards because he understands the value in a job well done….the…
Read MoreRust and Your Car
We see a lot of cars in our business. Sometimes we get this: This is a glass guy’s nightmare. If you have a lot of rust, your glass guy/gal may tell you that you need to take your car to a body shop. Why? To sand down the rust. Our…
Read MoreWhy Does “In Network” vs. “Out of Network” Matter to You
I know! I know! More auto glass talk….well, guess what? This is important. It matters because of the service you will receive. It’s your car. Do you trust just ANY mechanic? I thought not. Grab a cup of joe and get comfy. I promise I will make this as painless as possible. In Network: Auto…
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