Posts Tagged ‘Customer Service’
Do I Need a Repair or Replacement?
Repair or Replace – which is it and why does it matter? We get so many questions every day. A big one is what is the difference between repair and replace? It’s a great question with an equally great answer. The Windshield Replacement: When you have a crack that is longer than a dollar bill…
Read MoreAuto Glass Steering
Auto Glass Steering Affects You – Learn How Here Auto glass steering happens when you call the third-party administrator who is hired by your insurance company and they either do not give you a choice or just assign you a shop to take care of your vehicle. Scare tactics are used in order to…
Read MoreTop 5 Questions to Ask an Auto Glass Shop
This is our top five list of questions we recommend you ask any auto glass repair shop you use, including Adventure Auto Glass! We’ve given our answers to each question below. 1. Why won’t the auto glass shop set an exact time for my mobile appointment? We don’t set an exact time because the previous…
Read MoreOur Industry is Unregulated. Know Your Installer
What Does Unregulated Mean For You – the Consumer? Our industry is unregulated! Protect yourself and know your installer when getting your windshield replaced. What does this mean for you? It means, literally, anyone can cut into your car. Whether the installer has one minute or 20 years of experience. It’s important to know your…
Read MoreWhy Customer Service is so Important
No matter what anyone says, customers are the life-matter of every business, small or large. This sounds like a simple concept, like common sense. Yet if you look around at many businesses, you will find a massive lack of adequate customer service. Beyond a Simple Welcome It is very easy to underestimate the complexity of…
Read MoreTop 5 Questions to Ask an Auto Glass Shop
This is our top five list of questions we recommend you ask any auto glass repair shop you use, including Adventure Auto Glass! We’ve given our answers to each question below. 1. Why won’t the auto glass shop set an exact time for my mobile appointment? We don’t set an exact time because the previous…
Read MoreOEM, Simplified
The differences between types of auto glass can be confusing or hard to remember, so here it is plain and simple: the difference between Dealer, OEM, and Non-OEM auto glass. Dealer This glass is what comes originally with your vehicle. It is the glass that is in the car at the dealer with the original…
Read MoreThe Auto Glass Bug
What is a bug? Why would we be asking such a simple question? We all know what bugs are, they are the creepy crawlies that annoy us outside in the summer and irritate us inside in the winter. Plus, they make a mess on our windshields driving down the highway! I’m not talking about that…
Read MoreBefore You Schedule
Before You Schedule, Here Are Things You Need To Know We love to help our customers in any way we can, so we thought you might want to know what information to have handy before calling for a quote or to schedule an appointment. Vehicle Type We sometimes need more than the Year, Make,…
Read MoreWe Have Moved!
Yup! You read that right; we moved! Although we loved our Florentine location, we moved on to greener pastures. I am sure you all have questions and I am here to answer them as best as I can. Let’s get started! When? We’ve already moved! Come visit us at our new location! Where? We are…
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