Posts Tagged ‘Customer Service’
ADAS Calibration – Can we do it?
More and more vehicles are including what is called Advanced Driver-Assistance Systems, or ADAS for short. These systems include features like “Lane Departure”, “Blindspot Monitoring”, “Automatic Parking”, etc. With these amazing integrations, ADAS calibration is now part of our lives! Cameras are integrated throughout the vehicle including behind the front windshield that allows the ADAS…
Read MoreBreak It!
As an auto glass shop, it’s only natural that we regularly discuss repair and replacing your windshield and auto glass. It is what we do every day! Since we never talk about breaking your windshield on purpose, is there ever a reason to? Yes! There is. That is right folks, an auto glass repair shop…
Read MoreTrust Us
Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…
Read MoreThe Craziest Stuff We’ve Heard
Customers Say the Craziest Things! After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations…
Read MoreThe Woes and Wearies of Customer Service
The Era of Customer Service Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly…
Read MoreRe-Calibration Calamity – Part 2
As I mentioned in Calibration Calamity Part 1, windshield re-calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras re-calibrated after a windshield replacement. Two Types of Re-calibration Dynamic – this process has the vehicle drive at a set…
Read MoreA Gentle Reminder about Replacement Times
Replacement Times; What you Should Know The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an windshield replacement takes one hour to perform and one…
Read MoreChip Repairs – What you need to know!
This is a short update to our previous blogs about chip repairs and a little reminder of what we can and cannot guarantee. As you may or may not know, repairs are only ever an attempt at fixing a chip in your windshield. It does not guarantee that the chip won’t crack out nor does…
Read MoreA Little Patience Goes a Long Way
Customer service, patience and why it’s so important in our industry. Why suddenly a blog about patience? Due to our recent and rather dramatic snowfall here in sunny Arizona, we have had to reschedule quite a few appointments. It is not the fault of any individual, after all, no one could leave their home for…
Read MoreCustomer Service Problems
As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…
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