Posts Tagged ‘business’
Before You Schedule
Before You Schedule, Here Are Things You Need To Know We love to help our customers in any way we can, so we thought you might want to know what information to have handy before calling for a quote or to schedule an appointment. Vehicle Type We sometimes need more than the Year, Make,…
Read MoreWe Have Moved!
Yup! You read that right; we moved! Although we loved our Florentine location, we moved on to greener pastures. I am sure you all have questions and I am here to answer them as best as I can. Let’s get started! When? We’ve already moved! Come visit us at our new location! Where? We are…
Read MoreTrust Us
Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…
Read MoreThe Future of the Auto Glass Industry
We’ve all pondered what the future will be like. Whether it’s flying cars or instant pizza machines, asking about the future is not uncommon. However, I can confidently say that not many people think about the future of their windshield. In general, people just don’t think about their windshield until it’s broken. Why? It’s just…
Read MoreThe Craziest Stuff We’ve Heard
Customers Say the Craziest Things! After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations…
Read MoreThe Woes and Wearies of Customer Service
The Era of Customer Service Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly…
Read MoreMarketing the Mundane
The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. While other industries offer a wide range of services and products, that just doesn’t exist for the auto glass industry. There is one type of glass for each vehicle…
Read MoreRe-Calibration Calamity – Part 2
As I mentioned in Calibration Calamity Part 1, windshield re-calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras re-calibrated after a windshield replacement. Two Types of Re-calibration Dynamic – this process has the vehicle drive at a set…
Read MoreA Little Patience Goes a Long Way
Customer service, patience and why it’s so important in our industry. Why suddenly a blog about patience? Due to our recent and rather dramatic snowfall here in sunny Arizona, we have had to reschedule quite a few appointments. It is not the fault of any individual, after all, no one could leave their home for…
Read MoreCustomer Service Problems
As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…
Read More