Black Business Telephone used for Customer Service

The Era of Customer Service Think about how often you interact with customer service representatives each week. For most of us, interacting with customer service is part of our everyday routine, whether that is running errands, making calls, and even going to work. We live in an era of service and thus it is nearly…

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The auto glass repair industry is a straightforward one. Car glass cracks or breaks, the glass shop orders replacement glass, then they repair it. That’s it. While other industries offer a wide range of services and products, that just doesn’t exist for the auto glass industry. There is one type of glass for each vehicle…

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woman using re-calibration while driving her car looking out her windshield

As I mentioned in Calibration Calamity Part 1, windshield re-calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras re-calibrated after a windshield replacement. Two Types of Re-calibration Dynamic – this process has the vehicle drive at a set…

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Snowy car, praticing patience in bad weather

Customer service, patience and why it’s so important in our industry. Why suddenly a blog about patience? Due to our recent and rather dramatic snowfall here in sunny Arizona, we have had to reschedule quite a few appointments. It is not the fault of any individual, after all, no one could leave their home for…

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people working by a window in an office

As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

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Lessons from Business School; students in classroom

Business schools take many shapes and forms through colleges across the U.S. Some tout exemplary alumni while others advertise on the back of phone books. Yes, phone books still exist, though their population is on the decline.   Most business schools, however, sit quietly pushing out capable professionals into the world to start, manage, or…

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The Incident Recently, I had a rather horrific experience with customer service the other day. I was waiting in a doctor’s office for someone to finish their appointment, I was the chauffeur, when an elderly woman came in. Keep in mind the area which I live is predominantly elderly, so she was not an unordinary…

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Yes, I know, we are 16 days into the new year but to be fair, there were some other blogs from last year that I never posted. So, I wanted to make sure those were out there before I wrote this one. You might be wondering how a new year post would have anything to…

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Dave giving his customer service smile

Customer Service is always on our mind. Calling is a diminishing form of communication. Between text, email, and FaceTime, many people don’t see the point of a simple call. Often times, the person on the other end is unhelpful, preoccupied, or just plain rude. However, calling is still the insisted method of communicating with just…

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We did it!! Yet again, for the fourth year in a row, Adventure Auto Glass has received the Best of Surveys Award! We are very honored to receive this award and title. As a local business, customer service and reviews can make or break us which is why we place a lot of thought into…

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