Owner/Technician Dave replacing windshield

What does my insurance cover? We often get questions about what auto insurance covers in a glass repair or replacement? Does it just cover the glass or the parts too? Is labor covered? What about other glass on the car besides the windshield? While I would LOVE to be able to answer these questions for…

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2020

Happy New Year! 2020 is off and rolling with so much going on, good and bad. However, we are not going to focus on what’s already wrong. Instead, let us focus on what is going well and perhaps how to solve what we would like to change. Essentially, this is our top 5 New Year’s…

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If you’re a car junkie and into modifying your car, you probably know which car mods are legal and which are less than legal; you might not care either. As for the rest of us, it might be nice to know what basic car mods could end in a ticket. Tinting Beginning with our area…

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Having an emotional attachment to material things is somewhat frowned upon in our society. We are taught to cherish people and moments rather than objects and things. However, as some of us know, we tend to develop an emotional bond with some of our favorite things anyways. Whether it’s your favorite hair tie or an…

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After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations have been omitted for the sake…

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As I mentioned in Calibration Calamity Part 1, camera calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras recalibrated after a windshield replacement. Two Types of Recalibration Dynamic – this process has the vehicle drive at a set…

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More and more driver assist technology is being introduced into new vehicles. From surround view cameras to auto breaking, these features introduce new opportunities and problems to face. When it comes to auto glass and windshield replacements, these present an additional obstacle to work around. For this tech to work, cameras and motion sensors are…

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The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an auto glass replacement takes one hour to perform and one hour to cure – in…

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As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

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Windshield wiper fluid may be relatively inexpensive, but to make it yourself is even more so. Not only that, but there is a certain satisfaction in making something yourself and there’s a comfort in knowing what goes into the products you use. Furthermore, by making your own windshield wiper fluid, you can reuse the same…

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