Customer Looking Confused at her Computer

  Customers Say the Craziest Things! After talking with some fellow auto glass shops from around the country and a few overseas, we began to wonder what the craziest, strangest things customers have accused or said to us after a job. We asked around and this is what came back, enjoy! All names and locations…

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woman using re-calibration while driving her car looking out her windshield

As I mentioned in Calibration Calamity Part 1, windshield re-calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras re-calibrated after a windshield replacement. Two Types of Re-calibration Dynamic – this process has the vehicle drive at a set…

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ADAS windshield with man driving into sunset

Windshield Calibration and  Your Car Driver-assist technology is continuously being introduced in new vehicles. From surround-view cameras to auto-braking, these features introduce new opportunities and problems to face. Windshield Calibration is here now and here to stay. These present an additional obstacle to work around with auto glass replacement. For this tech to work, cameras…

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Replacement Times; What you Should Know The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an windshield replacement takes one hour to perform and one…

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people working by a window in an office

As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…

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Windshield wiper fluid may be relatively inexpensive, but to make it yourself is even more so. Not only that, but there is a certain satisfaction in making something yourself and there’s a comfort in knowing what goes into the products you use. Furthermore, by making your own windshield wiper fluid, you can reuse the same…

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Lessons from Business School; students in classroom

Business schools take many shapes and forms through colleges across the U.S. Some tout exemplary alumni while others advertise on the back of phone books. Yes, phone books still exist, though their population is on the decline.   Most business schools, however, sit quietly pushing out capable professionals into the world to start, manage, or…

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New Year is a wonderful time for most of us. It’s a fresh start, an opportunity for personal changes, and a chance for growth. It’s as if the world presses ctrl-alt-del and gives you the choice of which habits to continue and which to change. Do you continue eating out for lunch or start meal…

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Car Modifications on Red Porche on icy highway

  Winter time introduces an entirely new variety of issues for car owners. The colder the temperature becomes, the more difficult it is for your engine to start functioning. Metal, rubber, and liquids that are all essential to the startup of an engine become stiff, brittle, and even frozen during the winter months. This might…

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  Have you ever considered how exactly we auto glass shops select and receive windshields? How do we know which one will fit and how do we go about getting it? If my intuition is correct, none of you have ever thought about these things, but I don’t blame you. Like many services we employ,…

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