Posts Tagged ‘customer’
Re-Calibration Calamity – Part 2
As I mentioned in Calibration Calamity Part 1, windshield re-calibration is a relatively new process. While it is, unfortunately, an additional maintenance aspect of your vehicle to consider, it is important to have these cameras re-calibrated after a windshield replacement. Two Types of Re-calibration Dynamic – this process has the vehicle drive at a set…
Read MoreWindshield Calibration Calamity – Part 1
Windshield Calibration and Your Car Driver-assist technology is continuously being introduced in new vehicles. From surround-view cameras to auto-braking, these features introduce new opportunities and problems to face. Windshield Calibration is here now and here to stay. These present an additional obstacle to work around with auto glass replacement. For this tech to work, cameras…
Read MoreDIY Headlight Cleaning
Headlights are notorious for developing that cloudy film. Most of us don’t know what to do when it happens or even why it happens, but that’s what we’re here to tell you. The cloudy film that plagues your headlights can be explained by simple oxidation. Plastic, when exposed to the elements day in and day…
Read MoreA Gentle Reminder about Replacement Times
Replacement Times; What you Should Know The auto glass industry has yet to reach instant replacement technology. We all look forward to that day, but it is not yet upon us. With that in mind, we would like to remind all our wonderful customers that an windshield replacement takes one hour to perform and one…
Read MoreChip Repairs – What you need to know!
This is a short update to our previous blogs about chip repairs and a little reminder of what we can and cannot guarantee. As you may or may not know, repairs are only ever an attempt at fixing a chip in your windshield. It does not guarantee that the chip won’t crack out nor does…
Read MoreA Little Patience Goes a Long Way
Customer service, patience and why it’s so important in our industry. Why suddenly a blog about patience? Due to our recent and rather dramatic snowfall here in sunny Arizona, we have had to reschedule quite a few appointments. It is not the fault of any individual, after all, no one could leave their home for…
Read MoreCustomer Service Problems
As we know, customer service is essential in the business world. Regardless of your industry, company, product, or service, you have a customer. They may not be average, everyday individuals but, they are customers, nonetheless. Even large oil corporations, who likely never encounter the end user must exercise customer service. They sell their raw or…
Read MoreThe Chip Marathon
*ring ring* Hello? “Hi, is your chip running?” *click* You can’t see me, but I am taking a bow for that highly intellectual joke re-write. Thank you, I am here all year! Anyways…… The Chips. We’ve mentioned them a few times here before. I’m sure there are a couple of old ‘Chip’ blogs laying…
Read MoreYour Car and Freezing
Winter time introduces an entirely new variety of issues for car owners. The colder the temperature becomes, the more difficult it is for your engine to start functioning. Metal, rubber, and liquids that are all essential to the startup of an engine become stiff, brittle, and even frozen during the winter months. This might…
Read MoreHow We Get Our Glass
Have you ever considered how exactly we auto glass shops select and receive windshields? How do we know which one will fit and how do we go about getting it? If my intuition is correct, none of you have ever thought about these things, but I don’t blame you. Like many services we employ,…
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